Patient experience

Getting feedback from our patients on what they think about their healthcare in Salford is vital to making sure their voice is at the heart of how the CCG plans services.  

Below is a summary of the standard for patient experience. Please click the PDF at the end of the summary to read the full explanation and additional details.       

What to expect from your GP practice:

  • Have a Patient Participation Group (PPG) at your practice which meets regularly

  • Make sure the group’s voice is heard and your feedback and comments are used to make services better

  • Your practice should have action plans in place based on the themes that come from patients’ feedback to keep improving services for patients 


Download full details of Standard 9.2 Patient Experience