Make a complaint

The CCG is continually looking at ways to improve health services and make the best use of limited NHS resources for the people of Salford.

We welcome compliments (positive feedback) about services but also believe that receiving comments, concerns and complaints from service users is important. Concerns, comments or complaints can help us to solve problems, learn lessons, and lead to service improvements.

We would like to hear from you if you think we have done something well or if you have suggestions on how we could do something differently. Equally we want to know if you are unhappy with the service provided or have a complaint.

If your compliment, complaint or concern is about a GP, dentist, pharmacy or optician, you should contact:

  • The practice manager at the surgery you received the service from; or
  • NHS England
    PO Box 16738
    Redditch 
    B97 9PT

    Tel No: 0300 311 22 33 
    Email:england.contactus@nhs.net Image: Email Icon

If you would like to make a complaint, send a compliment, or speak to someone about any other service, please contact the CCG's Patient Services Team on 0161 212 4960 or at SALCCG.PatientServices@nhs.net Image: Email Icon or write to us at:

Patient Services 
Salford Clinical Commissioning Group
7th Floor
St James' House
Pendleton Way
Salford
M6 5FW

Vexatious Callers

The health and safety of NHS Salford Clinical Commissioning Group's employees is of paramount importance to the organisation. In the vast majority of cases, patients and their relatives will be respectful towards those who are providing a service to them but a minority of people are abusive or use threatening behaviour towards staff. The NHS operates a 'zero tolerance' attitude to all forms of abuse therefore such behaviour or the use of inappropriate words causing distress and/or constituting harassment will not be tolerated, and could lead to prosecution.

Whilst it is not possible to provide a comprehensive list of this type of incident, some examples are provided below:

  • Offensive language, verbal abuse and swearing
  • Racist comments
  • Loud and intrusive conversation
  • Unwanted or abusive remarks
  • Negative, malicious or stereotypical comments
  • Brandishing of objects or weapons
  • Threats or risk of injury to NHS staff
  • Intimidation
  • Stalking
  • Unreasonable behaviour and non-cooperation

This includes communications, for example, by e-mails, telephone, graffiti and letters as well as face to face contact.