Demand management

Below is a summary of the standard for demand management. Please click the PDF at the end of the summary to read the full explanation and additional details.       

Practices will be expected to:


  • If you need to be referred elsewhere, your practice will use the NHS e-referral system and give you a choice of where to go for your next appointment

  • The appropriate practice staff will be aware of the Effective Use of Resources (EUR) policies

  • The EUR policies must be easily accessible for the practice staff who make referrals

  • Your practice must comply with all the EUR policies



Standard 10.1 Demand Management