Below is a summary of the standard for demand management. Please click the PDF at the end of the summary to read the full explanation and additional details.
Practices will be expected to:
If you need to be referred elsewhere, your practice will use the NHS e-referral system and give you a choice of where to go for your next appointment
The appropriate practice staff will be aware of the Effective Use of Resources (EUR) policies
The EUR policies must be easily accessible for the practice staff who make referrals
Your practice must comply with all the EUR policies