Being able to see your own GP when you need to can make a big difference to your quality of care.

Below is a summary of the standard for access to primary care medical services. Please click the PDF at the end of the summary to read the full explanation and additional details.    


What you should expect from your GP practice:


  • Provide appointments in both morning and afternoon, Monday – Friday

  • Offer both male and female clinicians

  • Be open 8am – 6.30pm, Monday – Friday

  • The minimum number of appointments should be 9% of the registered practice list size per week (this can include face to face, telephone or video consultations)

  • Offer pre-bookable appointments up to 4 weeks in advance

  • Offer several different ways of making an appointment, e.g. online

  • Provide appointments for people who have been sent to them via A&E or NHS 111

  • Provide same day access where required (based on clinical need) for all registered patients, both adults and children

  • Complete a data sharing agreement so, if you need to access Out of Hours primary care services, the other healthcare providers you may see can access your medical records


Download full details of Standard 8.1 Access